FAQs

Do you do "hourly" Computer Repair/Networking/IT Work?

Typically, we require a client to be a fully managed IT client so that we can ensure we're staffed appropriately to respond to our managed clients in a timely manner. Our goal is to get each and every client on a managed plan so we can protect their business, as well as, respond to maintenance and IT needs and staff appropriately to handle our workload. If you are not working with a vendor, we will sometimes help you out and then get you signed up on a managed plan later on.

Do you sell Residential internet (Homes, Townhouses, Apartments, Camps, etc.)

We only sell business internet. We do not sell internet for apartments, homes, or any residential circumstance unless we are providing internet for the entire apartment complex, RV Park, Trailer Park, or neighborhood.

Are managed services expensive?

The great thing about managed service plans is that your bill is the same every month. By being proactive and planning your technology VS just "putting out fires" it is usually more cost effective to go managed. We find it best to charge "per seat" and provide unlimited support for our managed clients. This ensures that the customer is receiving a fair price for our product and we are being compensated for our skills, time, and product fairly.

Is this Cyber Security stuff a real threat?

Yes, cybersecurity is a very real and significant threat in today's digital age. As our reliance on technology and the internet has grown, so too have the opportunities for cybercriminals to exploit vulnerabilities in computer systems, networks, and software. Cyber threats encompass a wide range of activities, including hacking, malware attacks, phishing scams, ransomware, data breaches, and more.

These threats can have severe consequences, both for individuals and organizations. Cyberattacks can lead to the theft of sensitive information, financial losses, damage to reputation, disruption of critical services, and even threats to national security. As technology continues to advance, cyber threats are constantly evolving and becoming more sophisticated, making it essential for individuals and organizations to prioritize cybersecurity measures to protect their digital assets and data. Therefore, cybersecurity is a very real and ongoing concern that requires vigilance and proactive measures to mitigate risks.