Who we are
Who is Coretechs
We don’t just provide service, we provide solutions.
Everything we do at Coretechs is focused on two core principles.
- We believe that without excellent customer service, a company can never succeed.
- Companies that leverage technology will achieve higher revenues and efficiency.
We developed the Coretechs process around these principles. Our dedicated proactive and reactive service teams provide an excellent experience for our clients. While the service desk ensures that all of your requests get handled promptly, the proactive teams ensure that everything is functioning behind the scenes as intended.
We believe that communication and collaboration are critical to any successful relationship. Regular meetings with our strategist ensure your business stays on track with predictable budgets and results.
Our Process
What do these proactive and reactive teams look like?
Service Desk
Our Service Team is responsible for your reactive issues, including technical support and troubleshooting. If you call in for assistance, this is the team that greets you with a smile on their face!
System Administration
Our system administration team’s job is to ensure your network, servers, and PCs are running smoothly. This team constantly monitors your systems for issues, resolves them when necessary, and also puts automation in place, so the problem doesn’t happen again.
Technology Alignment
The technology alignment engineer’s duty is to review each client’s environment and business processes to ensure they align with our client and Coretechs standards. By understanding the client’s needs, we can determine what hardware and software strategies will optimize their technology investments and provide long-term value.
Professional Services
We are proud to have a highly trained, dedicated professional services team to implement and project manage your technology needs. The team has experience in multiple industries and can help you design, deploy, and manage your projects, so you can focus on growing your business.
Strategy
Our virtual CIO team is here to assist in your technology journey. We will help you develop a budget and a roadmap for your technology needs and create a strategy to ensure the best use of your technologies.
Service Desk
System Administration
Technology Alignment
Professional Services
